A modern public service organisation needs a modern and fully functional IT system to facilitate its work. Growing out of a history of locally based developments in IT, probation trusts have a legacy of disparate systems with varying degrees of functionality. A NOMS IT modernisation programme has been addressing this issue for some years, alongside considering the need to adapt systems to a market for offender services that has a wider variety of providers. The PCA IT portfolio works alongside this modernisation programme to ensure that the voice of Trusts is clearly heard.

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