‘Fit for the Future’ – Change Over Time at Merseyside Probation Trust

Over a period of almost two decades, the European Excellence Model has slowly transformed Merseyside Probation Trust into an organisation that not only protects and supports the community, but is also capable of securing its own future.

As one of 35 trusts in England and Wales tasked with providing probation services to the Ministry of Justice, Merseyside Probation Trust already has a tough job on its hands, as it seeks to reduce reoffending and protect the public from crime. Add to that a culture of uncertainty as the Government moves towards partial privatisation of the probation service, and it makes Merseyside Probation Trust’s achievements with the European Foundation for Quality Management (EFQM) model all the more laudable.

“We are certainly operating in challenging times, but over the course of the past decade the Excellence model has had a tremendous impact on the business,” says Anne Pakula, Head of Operations. “As an organisation we are much fitter to face those challenges now than we would have been had we not engaged with EFQM. It will certainly be useful in assessing our strengths and improvement areas as we scan the horizon to decide how best to position ourselves.”

Due partly to its success with the EFQM, and achieving their 5 star status in 2010, the Trust on 25th October 2012 won the British Quality Foundation’s Recognised for Excellence Awards 2012.

The UK Excellence Award is one of the highest accolades any organisation in the UK can achieve.  Launched in 1994, it recognises organisations which have demonstrated excellence in all areas of operation.

Entrants for the award were assessed against the EFQM Excellence Model, Europe’s leading management framework. It enables organisations to assess their degree of excellence, and helps them to understand their key strengths and the areas in which they need to improve.

Previous winners include Siemens Industry Automation & Drive Technologies, United Utilities and Ricoh UK Products.

Merseyside Probation Trust is proud to be the only public sector agency ever to have succeeded in winning the award, and was up against four other finalists, namely:

  • First Transpennine Express
  • Interserve Construction Ltd
  • Northern Rail
  • Wherry Housing Association

The winners were announced at the 2012 UK Excellence Award ceremony in London on Thursday 25 October 2012 by the Foundation’s patron, HRH The Princess Royal.

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